Frequently Asked Questions

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Order by phone or email, pay via invoice, and pick up in-store

Ordering: Place orders by contacting us via phone or email during business hours. Please provide item details, quantities, and any specific preferences.  Payment: Once your order is confirmed, we’ll email an invoice for payment. Payment must be completed before pickup.

Pickup: All purchases are for in-store pickup only. You’ll receive a notification when your order is ready. Orders should be picked up within 5 business days of notification. If you have any questions or need assistance with your order, please don’t hesitate to contact us. 

Will I be able to return my order?

Of course! Your item must be in its original, unused condition to be returned (unless there is a manufacturer defect) and returned within 14 days of your purchase.

To initiate a return, please email info@thegrovemarshall.com to request an exchange or refund.

Can I exchange my purchase?

We are happy to exchange any items that need a style change or an alternate size.

Email us at info@thegrovemarshall.com and we will initiate the exchange.